Refund & Return Policy

Effective Date: September 2026

At Aussie Genetics, we strictly adhere to rigorous quality control and biosecurity standards. Due to the biological and perishable nature of seed genetics, all sales are final. However, we remain committed to resolving legitimate order fulfillment issues in accordance with the terms outlined below.

1. Damaged or Defective Goods

If your order arrives physically compromised or damaged during transit, you may qualify for a replacement or store credit:

  • Claims must be submitted within 72 hours of confirmed parcel delivery.
  • Clear photographic evidence showing the damaged item and original shipping container must accompany your request.

2. Returns & Exchanges

To preserve genetic purity and hygiene standards, we cannot accept returns on open packaging or items with broken tamper seals. Sealed, unopened items returned within 14 days of delivery may qualify for store credit, minus a 15% handling fee. Return shipping costs are non-refundable.

3. Order Cancellations

Cancellations are accepted prior to order processing and fulfillment. Once a tracking number is generated or shipment dispatch occurs, orders cannot be canceled or modified.

4. Refund Resolution

Approved financial refunds are credited to the original payment method within 3 to 5 business days. Approved store credits are generated immediately upon review.